Sanchez Wohlever A. Incivility in Health Care: Strategies for De-escalating Troubling Encounters. Fam Pract Manag. 2019 Sep/Oct;26(5):8-12. PMID: 31502817.
Abate LE, Greenberg L. Incivility in medical education: a scoping review. BMC Med Educ. 2023 Jan 12;23(1):24. doi: 10.1186/s12909-022-03988-2. PMID: 36635675; PMCID: PMC9838055.
Kroning M, Annunziato S. New strategies to combat workplace incivility and promote joy. Nursing. 2023 Jan 1;53(1):45-50. doi: 10.1097/01.NURSE.0000891960.69075.73. PMID: 36573870.
Keller S, Yule S, Zagarese V, Henrickson Parker S. Predictors and triggers of incivility within healthcare teams: a systematic review of the literature. BMJ Open. 2020 Jun 7;10(6):e035471. doi: 10.1136/bmjopen-2019-035471. PMID: 32513884; PMCID: PMC7282335.
Carlasare LE, Hickson GB. Whose Responsibility Is It to Address Bullying in Health Care? AMA J Ethics. 2021 Dec 1;23(12):E931-936. doi: 10.1001/amajethics.2021.931. PMID: 35072608.
Hutton S, Gates D. Workplace incivility and productivity losses among direct care staff. AAOHN J. 2008 Apr;56(4):168-75. doi: 10.3928/08910162-20080401-01. PMID: 18444405.
Published June 16, 2023. ownsley A, Li-Wang J, Katta R (June 16, 2023) When Patient Rudeness Impacts Care: A Review of Incivility in Healthcare. Cureus 15(6): e40521. doi:10.7759/cureus.40521